The core values of quality programs proposed by Shewhart, Deming, Juran, Ishikawa, and Crosby include:
a) focus on the customer,
b) incremental or continuous improvement
c) problem detection and correction
d) measurement
e) all of these are part of the core values proposed.
Project Management
- The _____ is based upon the idea that people will follow predictable patterns of behavior and that people will follow their own self interests.
- Denial, Anger, and Bargaining are among the stages of
- The fourth step in the Change Management Plan is to _____, where experiences are documented and shared to identify best practices for future projects.
- The third step in the Change Management Plan is to _____, where milestones are identified and monitored using various tools such as the Gantt Chart and PERT Chart.
- Managing scope in terms of its definition and change control refers to which of the following Project Procurement Management processes?
- Managing the relationship and contract between the buyer and seller is part of
- Monitoring contract performance and making changes or taking corrective actions when needed refers to which of the following Project Procurement Management processes?
- Completing and settling each contract after any open items or settlements are resolved refers to which of the following Project Procurement Management processes?
- Negotiating and awarding a contract to a seller for a specific product or service occurs in:
- Negotiating, selecting, and contracting with a seller for a particular product of service refers to which of the following Project Procurement Management processes?
- Determining which project needs can be fulfilled internally by the project team and which can be met externally refers to which of the following Project Procurement Management processes?
- Obtaining bids, quotes, proposals, literature, and other information from potential sellers or service providers refers to which of the following Project Procurement Management processes?
- Documenting the product, services, or results needed as well as identifying potential sellers, vendors, suppliers, contractors, subcontractors, or other service providers refers to which of the following Project Procurement Management processes?
- Making decisions as to what will be purchased or acquired as well as determining the logistics of when purchases will be made and how refers to which of the following Project Procurement Management processes?
- Which of the following is NOT one of the Project Procurement Management processes outlined in the PMBOK® Guide?
- According to the PMBOK® Guide, Project Procurement Management entails processes necessary to acquire:
- Within Six Sigma, the _____ step is used to identify the relevant metrics.
- _was started by Motorola in the mid-1980's as a basis for measuring the quality of a process rather than the products it produces.
- The quality system that grew out of a 1947 meeting with a mission of facilitating the international coordination and unification of industrial standards is part of the history of which quality system.
- The D-M-A-I-C cycle is part of:
- A list of 14 points for quality is associated with
- Master Black belt is a role in what quality system?
- A __ is useful for identifying and investigating the most important problems by ranking them in descending order.
- A __ is best developed by brainstorming with a learning cycle approach to identify and correct a particular problem.
- A _____ provides a picture of how a particular process is behaving over time by providing a chart with a center line and limits on either side of the center line.