A company has restructured around teams but performance has not met expectations. What should be the main evaluation criterion in an appropriate performance evaluation for supporting and improving the performance of teams?

A company has restructured around teams but performance has not met expectations. What should be the main evaluation criterion in an appropriate performance evaluation for supporting and improving the performance of teams?

A) team activities
B) team results being tied to important goals
C) team members attitudes
D) team cooperativeness

Answer: B

In which circumstance would the use of 360-degree performance evaluations apply?

In which circumstance would the use of 360-degree performance evaluations apply?

A) when feedback form supervisors is helpful but customer feedback is not helpful
B) when both internal and external customer feedback is helpful
C) when only external customer feedback is helpful
D)when only internal customer feedback is helpful

Answer: B

What is true about the relationship between performance evaluation and motivation?

What is true about the relationship between performance evaluation and motivation?

A) the relationship is acceptable but performance evaluations have little potential for impacting motivation
B) the relationship is negative because performace appraisals have no impact on employee behavior
C) supervisors must have confidence that the effort they exert will lead to a favorable employee performance
D) the relationship is a funcaton of the degree of indirect empowerment of the supervisor

Answer: C

What is a purpose performance evaluations?

What is a purpose performance evaluations? 

A) to determine who is best tuned to organizational politics
B) to server as a screening device for selecting new employees
C) to measure the physiological symptoms of organizational dysfunctionality
D) to provide feedback and determine reward allocations

Answer: D

Recognize how workplace politics influence behavior within an organization. How do employees often respond when feeling threatened by organizational politics?

Recognize how workplace politics influence behavior within an organization. How do employees often respond when feeling threatened by organizational politics?

A) with defensive behaviors
B) with proactive behaviors
C) with organizational behaviors
D) with high performance pressures

Answer: A

Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) authoritative command and roughing
B) expansion of resources and confrontation
C)roughing and compromise
D) superordinate goals and altering the structural variables

Answer: D

Which approach might be used to mentor a less-experienced employee?

Which approach might be used to mentor a less-experienced employee?

A)coaching and threatening
B) counseling and sponsorship
C) threatening and sponsorship
D) refereeing and conseling

Answer: B

What is a characteristic employed by transformation leaders?

What is a characteristic employed by transformation leaders? 

A)intervenes only if performance standars are not met
B)contracts exchange of rewards for effort
C) provides vision and sense of mission and gains trust
D)practices management by exception

Answer: C

Which contingency theory of leadership proposes that early in the interaction between a leader and a given follower the leader implicitly categorizes the follower as an "in" or an "out"?

Which contingency theory of leadership proposes that early in the interaction between a leader and a given follower the leader implicitly categorizes the follower as an "in" or an "out"?

A) leader-participation model
B) leader-member exchange theory
C) situational leadership theory
D) path goal theory

Answer: B

How might charismatic leader work to increase performance in an organization?

How might charismatic leader work to increase performance in an organization?

A)Issue a memo calling for increased effort
B) articulate an appealing vision
C) demonstrate type A behavior
D) avoid unconventional behavior

Answer: B

What is an advantage of a strong organizational culture?

What is an advantage of a strong organizational culture?

A) organizational purpose results in limited cohesiveness
B) employee behavior is rarely affected.
C) there is a lack of behavioral consistency
D) the company has low employee turnover

Answer: D

When is organizational culture considered dysfunctional?

When is organizational culture considered dysfunctional?

A)when different employe groups communicate common problems
B) When cultural incompatibility deters making acquisitions or mergers
C) when strong organizational cultures prohibit prejudice
D) when core values are in agreement throughout the organization

Answer: B

How can an organization transmit its culture to its employees?

How can an organization transmit its culture to its employees?

A) by requiring employees to memorize the mission statement
B) by analyzing employee gripes and complaints
C) by using material symbols and specific language
D) by influencing the balance of employee's cultural backgrounds

Answer: C

What is one of the forces that plays a particularly important role in sustaining an organizations culture?

What is one of the forces that plays a particularly important role in sustaining an organizations culture?

A)Individualized interation
B) educational level achieved by key employees
C) socialization process
D) personal background of key employees

Answer: C

Which attributes are included in the seven primary characteristics that define an organizations culture?

Which attributes are included in the seven primary characteristics that define an organizations culture?

A) political attitude, attention to detail, team orientation
B) team orientation, political orientaion, people orientation
C) attention to detail, innovation and risk taking, people orientation
D)aggressiveness, competitive focus, innovation

Answer: C

Which option defines organizational culture?

Which option defines organizational culture? 

A) a human resources department program for recognizing diversity
B) an organizational segmentation according to cultural background
C) a diverse cultural subset working together to strengthen impact
D) a shared system of meanings that is unique to the organization

Answer: D

A newly-formed team is struggling to become productive but cannot decide who should do what. How should the team leader attempt to resolve the problem?

A newly-formed team is struggling to become productive but cannot decide who should do what. How should the team leader attempt to resolve the problem?

A)coach the team through the difficulty
B) research the problem and impose a solution without arguement
C)resign as team leader
D)disband the team because the problem cannot be solved

Answer: A

What is the optimal method for maximizing team member participation in a global meeting?

What is the optimal method for maximizing team member participation in a global meeting?

A) unilateral communication techniques
B)e-mail communications
c) hard copy messaging
D) video conferencing technology

Answer: D

Management is considering a reorganization of sales regions and plans to allow employees to live and work in their respective sales territories throughout the United States. However, the VP of sales wants the regionally dispersed agents to participate in weekly sales meetings. Which type of teams should be organized?

Management is considering a reorganization of sales regions and plans to allow employees to live and work in their respective sales territories throughout the United States. However, the VP of sales wants the regionally dispersed agents to participate in weekly sales meetings. Which type of teams should be organized?

A) quality teams
B) self managed teams
C) cross functional teams
D) virtual teams

Answer: D

A company is changing their work organization from employees working individually to the use of teams. Which reward system could be used to foster long-term team effectiveness?

A company is changing their work organization from employees working individually to the use of teams. Which reward system could be used to foster long-term team effectiveness?

A) reward system that rewards only individual performance
B) reward system that recognizes only group activity
c) reward system that discourages collaboration by individuals
d) reward system that rewards both indvidual an group activity

Answer: D