Explain “Adding a course” from section 7.3.4 using Norman’s 7 Stage Model.
Answer:
Form a goal – add Engl 2011 - The user (aStudent) forms the goal “I need to add Engl 2011 to my schedule”.
Form an intention – find Engl 2011 - The user (aStudent) forms the intention on the screen shown in 7.26 to find Engl 2011 in the drop box.
Specify the action – mouse can show courses in the drop box - The user will decide to use the mouse to click and hold open the drop box and move the mouse down until he/she sees the Engl 2011 course.
Execute the action - The user moves the mouse to the arrow in the drop box and clicks when he/she is on the arrow of the drop box.
Perceive the system state (feedback) – he/she sees the drop box open with multiple courses in a list.
Interpret the feedback – he/she sees the Engl 2011
Evaluate – because the user sees the course they evaluate “Success” to their intention.
Note: They would continue with the next intention to click “Add Course”.