List three customer support functions that a customer support/service organization performs.
Answer: There are many customer support functions performed by support/service organization; some of the more common ones include
1) taking/recording/checking the name and identification of customer to ensure that the person is a legitimate customer,
2) listen to and record the problem,
3) answer the question if the solution is known or search the FAQ database for an answer, include providing an expected fix date if the problem is yet unresolved.