During the performance appraisal session, the manager should (select all that apply):
a. Maintain a relaxed and professional manner.
b. Inquire about the employee's personal life and how it is affecting performance.
c. Allow the employee to express opinions orally and in writing.
d. Plan to give specific examples only for poor performance.
ANS: A, C
During a performance appraisal, it is important to provide examples of both strong and problematic performance and to provide opportunities to express opinions. The supervisor needs to maintain a relaxed professional manner.