My Papaz Cuisine is a national restaurant chain with nearly 20,000 employees throughout peninsular Malaysia. Over the years, My Papaz Cuisine has attempted to develop a reputation as a fun, family restaurant that offer both excellent food and service. My Papaz Cuisine's core values - honour, integrity, jovial, and continually seeking knowledge serve as the basis for all of the firm's decisions and are even displayed on the sleeves of every employee's uniform. As My Papaz Cuisine continues to expand, executives are considering adding tests to the screening process.
1) What of the following. If true. would best support the argument that My Papaz Cuisine should use personality tests in the employee selection process?
A. My Papaz Cuisine encourages employees to participate in the firm's 'Save the Planet' campaign to show community support
B. My Papaz Cuisine seeks outgoing, motivated, and compassionate employees to enhance the experience of its customers
C. My Papaz Cuisine offers incentives to managers who meet quarterly sales targets and exceed performance expectations
D. My Papaz Cuisine desires employees with extensive knowledge of the restaurant industry and with at least two years of experience serving customers.
Answer: B
2) Which of the following, if true, would best support the argument that My Papaz Cuisine should not use achievement tests in the employee selection process?
A. My Papaz Cuisine will only consider applicants with previous job experience in the restaurant industry
B. My Papaz Cuisine expects applicants for management positions to understood the Employment Act
C. My Papaz Cuisine requires applicants for cashier positions to take typing test to assess their speed at the cash register
D. My Papaz Cuisine provides a two-week session to all new hires, which are frequently college students with little experience in the restaurant industry
Answer: B