"Quality is defined by the customer" is
1. a. an unrealistic definition of quality
2. b. a user-based definition of quality
3. c. a manufacturing-based definition of quality
4. d. a product-based definition of quality
5. e. the definition proposed by the American Society for Quality
Answer: b
Managing Quality
- "Employees cannot produce goods that on average exceed the quality of what the process is capable of producing" expresses a basic element in the writings of
- Which of the following statements is not true?
- All of the following costs are likely to decrease as a result of better quality except
- Which of the following is not one of the major categories of costs associated with quality?
- The role of quality in limiting a firm's product liability is illustrated by
- Arnold Palmer Hospital uses which of the following quality management techniques?
- Which of the following statements regarding Arnold Palmer Hospital is false?
- Which of the following statements best describes the relationship between quality management and product strategy?
- According to the manufacturing-based definition of quality,
- Three broad categories of definitions of quality are
- "Making it right the first time" is