The role of quality in limiting a firm's product liability is illustrated by
1. a. ensuring that contaminated products such as impure foods do not reach customers
2. b. ensuring that products meet standards such as those of the Consumer Product Safety Act
3. c. designing safe products to limit possible harm to consumers
4. d. using processes that make products as safe or as durable as their design specifications call for
5. e. All of the above are valid.
Answer: e
Managing Quality
- "Employees cannot produce goods that on average exceed the quality of what the process is capable of producing" expresses a basic element in the writings of
- Which of the following statements is not true?
- All of the following costs are likely to decrease as a result of better quality except
- Which of the following is not one of the major categories of costs associated with quality?
- Arnold Palmer Hospital uses which of the following quality management techniques?
- Which of the following statements regarding Arnold Palmer Hospital is false?
- Which of the following statements best describes the relationship between quality management and product strategy?
- According to the manufacturing-based definition of quality,
- Three broad categories of definitions of quality are
- "Making it right the first time" is
- "Quality is defined by the customer" is