Which of the following statements is representative of what might be asked in a situational interview?
A. "Tell me about a time you showed leadership in a difficult situation."
B. "How have you handled ethical dilemmas in the past?"
C. "Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?"
D. "Can you think of a time when you were especially proud of your management skills? Tell me about that."
Answer: C
Human Resource
- ____ deal with the fairness of organizational practices that dictate the day-to-day treatment of employees.
- My Papaz Cuisine is a national restaurant chain with nearly 20,000 employees throughout peninsular Malaysia. Over the years, My Papaz Cuisine has attempted to develop a reputation as a fun, family restaurant that offer both excellent food and service. My Papaz Cuisine's core values - honour, integrity, jovial, and continually seeking knowledge serve as the basis for all of the firm's decisions and are even displayed on the sleeves of every employee's uniform. As My Papaz Cuisine continues to expand, executives are considering adding tests to the screening process.
- ___ refers to bringing a manager back home after a foreign assignment has been completed.
- Marie is an Italian executive working in a manufacturing plant in Siena, Italy that is owned by a parent company based in Singapore. Marie is a(n) _______.
- In which country do individuals have a high acceptance of unequal power distribution between managers and subordinates?
- Which of the following conditions must be met for an injured employee to earn workers' compensation from the employer?
- Research indicates that employee stock ownership plans most likely ______.
- Which of the following terms refers to any salary increase the firm awards to an individual employee based on his or her individual performance?
- Which of the following qualities is most closely linked to an employee's success on an international work assignment?
- Which of the following is not a type of direct financial payment?
- When designing an actual appraisal method, the two basic considerations are _________.
- Which of the following is an example of a compressed workweek?
- Which performance appraisal tool requires a supervisor to maintain a log of positive and negative examples of a subordinate's work-related behavior?
- Which of the following terms refers to helping a new employees appreciate the values and culture of a firm?
- According to studies which of the following has the most influence on the outcome of a job interview?
- In a _______ interview, a panel questions several candidates simultaneously.
- What type of interview would most likely include the statement, "Tell me about a time when you worked successfully in a team environment"?
- Graphology, a tool for assessing basic personality traits, is also called _____
- Rusli, a manager at Suria Printing Sdn. Bhd., gave a bad reference to a former employee. Rusli could most likely be accused of __________ if the information is both false and harmful.
- A(n) ______ is a multi-day simulation in which candidates perform realistic tasks in hypothetical situations and are scored on their performance.
- As part of the selection process for a position at FedEx, Jack has been asked to lift weights and jump rope. Which of the following is most likely being measured by FedEx?
- If a person scores a 70 on an intelligence test on one day and score 110 when retested on another day, you would most likely conclude that the test is ______.
- All of the following are common concerns that have been expressed to researchers by temporary employee except ________.
- Which of the following is typically responsible for paying the fees charged by a private employment agency when an applicant is placed in a job?
- Which of the following is not a tool used by firms to recruit outside candidates?