Cultures in which employees are friendly, accessible, and prompt in responding to customer needs are considered ________ cultures.

Cultures in which employees are friendly, accessible, and prompt in responding to customer needs are considered ________ cultures.

Cultures in which employees are friendly, accessible, and prompt in responding to customer needs are considered ________ cultures.



A) ethically healthy
B) customer responsive
C) innovative
D) learning organization
E) total quality

Answer: B