When the ticket agent at Singapore Airlines takes on the duties of a baggage handler, he is engaged in ________.

When the ticket agent at Singapore Airlines takes on the duties of a baggage handler, he is engaged in ________.

When the ticket agent at Singapore Airlines takes on the duties of a baggage handler, he is engaged in ________.



A) job enlargement
B) job rotation
C) vertical loading
D) participative management
E) involvement

Answer: B