Which company was the focus of a study on how satisfaction directly leads to attendance?
A) Neiman Marcus
B) Southwest
C) Sears
D) Macy's
E) Four Seasons
Answer: C
Which company was the focus of a study on how satisfaction directly leads to attendance?
A) Neiman Marcus
B) Southwest
C) Sears
D) Macy's
E) Four Seasons
Answer: C