Which tactic to deal with resistance to change can backfire if the targets become aware that they were used?
A) participation
B) education and communication
C) coercion
D) cooptation
E) building emotional support
Answer: D
Which tactic to deal with resistance to change can backfire if the targets become aware that they were used?
A) participation
B) education and communication
C) coercion
D) cooptation
E) building emotional support
Answer: D