The concept that the quality of services may vary greatly depending on who provides them and when, where, and how they are provided.

The concept that the quality of services may vary greatly depending on who provides them and when, where, and how they are provided.

The concept that the quality of services may vary greatly depending on who provides them and when, where, and how they are provided.









a. Service Intangibility
b. Service Variability
c. Service Perishability
d. Service Inseperability










Answer: B