Effective service recovery procedures should be ______, ______, ______, and ______.

Effective service recovery procedures should be ______, ______, ______, and ______.










a. proactive, engaged, universal, empowered
b. planned, engaged, universal, trained
c. proactive, planned, trained, empowered
d. trained, engaged, flexible, spontaneous
e. trained, engaged, universal, empowered












Answer: C


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