FedEx approaches quality management from which of the following perspectives?
a. Percent of packages on time
b. Percent of flights arriving safely
c. Baseline of zero failures
d. Low turnover
e. High Turnover
Answer: C
FedEx approaches quality management from which of the following perspectives?
a. Percent of packages on time
b. Percent of flights arriving safely
c. Baseline of zero failures
d. Low turnover
e. High Turnover
Answer: C