In the worksheet for calculating customer lifetime value, sources of annual revenues include all EXCEPT _____________.
a. Annual account fee
b. sales
c. service fees
d. value of referrals
e. account management
Answer: E
In the worksheet for calculating customer lifetime value, sources of annual revenues include all EXCEPT _____________.
a. Annual account fee
b. sales
c. service fees
d. value of referrals
e. account management
Answer: E