Service environments, also called ____________ relate to the style and appearance of the physical surroundings and other experiential elements encountered by customers at service delivery sites.

Service environments, also called ____________ relate to the style and appearance of the physical surroundings and other experiential elements encountered by customers at service delivery sites.









a. service planes
b. servicescapes
c. service boxes
d. service tomies
e. service vaults













Answer: B


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