The ______ is the difference between what a service provider communicates and what it actually delivers to the customer.
a. interpretation gap
b. communications gap
c. perceptions gap
d. standards gap
e. knowledge gap
Answer: A
The ______ is the difference between what a service provider communicates and what it actually delivers to the customer.
a. interpretation gap
b. communications gap
c. perceptions gap
d. standards gap
e. knowledge gap
Answer: A