Which of the following is a component of service performance discussed under the operations function?
a. Role of marketing
b. Competitive appeal
c. Introduction of new technology
d. Customer profile
e. Workforce
Answer: C
Which of the following is a component of service performance discussed under the operations function?
a. Role of marketing
b. Competitive appeal
c. Introduction of new technology
d. Customer profile
e. Workforce
Answer: C