The big difference between business process reengineering and continuous improvement programs like TQM or Six Sigma is that
A. reengineering is a tool for installing process organization whereas TQM/Six Sigma concern defect-free production methods and delivering world-class customer service.
B. reengineering helps create core competencies whereas TQM/Six Sigma are tools for making a core competence stronger and more efficient.
C. reengineering is a tool for achieving one-time quantum improvement whereas TQM and Six Sigma programs aim at incremental improvement (striving for inch-by-inch gains again and again in a never-ending stream).
D. business process reengineering requires benchmarking whereas TQM and Six Sigma do not.
E. reengineering represents an effort to totally revamp a firm's value chain whereas TQM looks at incrementally improving the performance of two or three targeted value-chain activities and Six Sigma is primarily for reducing manufacturing defects.
Answer: C
Management
- First-time exporters and importers often employ a cautious strategy with respect to terms of sale. Because of this, which of the following terms of sale would be lease likely to be used by first-time exporters and importers?
- With respect to INCOTERMS, the seller transfers all risk of loss and all responsibility for expenses on the buyer at his loading dock in a(n) ______ transaction.
- Which of the following are not addressed by terms of sale?
- First-time exporters and importers often employ a cautious strategy with respect to terms of sale. Because of this, which of the following terms of sale would be least likely to be used by first-time exporters and importers?
- With respect to INCOTERMS, the seller transfers all risk of loss and all responsibility for expenses on the buyer at his loading dock in a(n) _____ transaction.
- Which of the following are not addressed by terms of sale?
- Logistics management encompasses more activities than does supply chain management.
- Inventory management is probably the single most important element of international logistics.
- A(n) _____ finds and services markets overseas on behalf of domestic manufactures.
- Water ports can be controlled and managed by _____.
- In terms of intermodal traffic, US railroads load more containers than barges.
- The best trading partners for the US are Canada and
- An emphasis on customer satisfaction was NOT one of the characteristics of the "early days" of logistics.
- Which one was NOT one of the characteristics of the "early days" of logistics?
- "Reverse logistics" deals with the activities involved in the return of products to the manufacturer, including the return of used packaging.
- Transportation decisions are more complicated in international logistics than they are in domestic logistics.
- International logistics includes activities that are not part of domestic logistics.
- "Supply chain management" is now considered to include not only the management of all of the activities that are part of "logistics," but also the management of the relationships of a company with its suppliers and customers.
- In 2012, the United States exported more goods than any other country in the world.
- Information on foreign countries, including their economic environment, their political environment, and their geography, can easily be found in several publications. Which is NOT one of the organizations that publishes background information on countries?
- The euro has replaced the currencies of all the other countries of the European Union.
- The North American Free Trade Association (NAFTA) includes only the United States and Canada.
- World trade in services represents a higher percentage of total world trade than does world trade in merchandise.
- The country that represents the largest share of international trade is China.
- A firm just beginning to ship internationally is recommended to _____.