All of the following costs are likely to decrease as a result of better quality except
1. a. customer dissatisfaction costs
2. b. inspection costs
3. c. scrap costs
4. d. warranty and service costs
5. e. maintenance costs
Answer: e
All of the following costs are likely to decrease as a result of better quality except
1. a. customer dissatisfaction costs
2. b. inspection costs
3. c. scrap costs
4. d. warranty and service costs
5. e. maintenance costs
Answer: e