Which of the following statements is not true?
1. a. Self-promotion is not a substitute for quality products.
2. b. Inferior products harm a firm’s profitability and a nation’s balance of payments.
3. c. Product liability transfers from the manufacturer to the retailer once the retailer accepts delivery of the product.
4. d. Quality—be it good or bad—will show up in perceptions about a firm’s new products, employment practices, and supplier relations.
5. e. Legislation such as the Consumer Product Safety Act sets and enforces product standards by banning products that do not reach those standards.
Answer: c
1. a. Self-promotion is not a substitute for quality products.
2. b. Inferior products harm a firm’s profitability and a nation’s balance of payments.
3. c. Product liability transfers from the manufacturer to the retailer once the retailer accepts delivery of the product.
4. d. Quality—be it good or bad—will show up in perceptions about a firm’s new products, employment practices, and supplier relations.
5. e. Legislation such as the Consumer Product Safety Act sets and enforces product standards by banning products that do not reach those standards.
Answer: c
Managing Quality
- "Employees cannot produce goods that on average exceed the quality of what the process is capable of producing" expresses a basic element in the writings of
- All of the following costs are likely to decrease as a result of better quality except
- Which of the following is not one of the major categories of costs associated with quality?
- The role of quality in limiting a firm's product liability is illustrated by
- Arnold Palmer Hospital uses which of the following quality management techniques?
- Which of the following statements regarding Arnold Palmer Hospital is false?
- Which of the following statements best describes the relationship between quality management and product strategy?
- According to the manufacturing-based definition of quality,
- Three broad categories of definitions of quality are
- "Making it right the first time" is
- "Quality is defined by the customer" is