Germany's biggest labor union, the I.G. Metall labor union, asked employers for a 6.5 percent increase due to a growth in the German economy. Employers countered with a 2 percent increase. Thus began the _____ process.

Germany's biggest labor union, the I.G. Metall labor union, asked employers for a 6.5 percent increase due to a growth in the German economy.  Employers countered with a 2 percent increase.  Thus began the _____ process.


a. labor relations
b. grievance procedure
c. collective bargaining
d. certification
e. arbitration

Ans: E