Which of the following statements regarding Arnold Palmer Hospital is false?
1. a. The hospital uses a wide range of quality management techniques.
2. b. The culture of quality at the hospital includes employees at all levels.
3. c. The hospital scores very highly in national studies of patient satisfaction.
4. d. The hospital's high quality is measured by low readmission rates, not patient satisfaction.
5. e. The design of patient rooms, even wall colors, reflects the hospital's culture of quality.
Answer: d
Managing Quality
- "Employees cannot produce goods that on average exceed the quality of what the process is capable of producing" expresses a basic element in the writings of
- Which of the following statements is not true?
- All of the following costs are likely to decrease as a result of better quality except
- Which of the following is not one of the major categories of costs associated with quality?
- The role of quality in limiting a firm's product liability is illustrated by
- Arnold Palmer Hospital uses which of the following quality management techniques?
- Which of the following statements best describes the relationship between quality management and product strategy?
- According to the manufacturing-based definition of quality,
- Three broad categories of definitions of quality are
- "Making it right the first time" is
- "Quality is defined by the customer" is