Which of the following statements best describes the relationship between quality management and product strategy?
1. a. Product strategy is set by top management; quality management is an independent activity.
2. b. Quality management is important to the low-cost product strategy, but not to the response or differentiation strategies.
3. c. High quality is important to all three strategies, but it is not a critical success factor.
4. d. Managing quality helps build successful product strategies.
5. e. Companies with the highest measures of quality were no more productive than other firms.
Answer: d
Managing Quality
- "Employees cannot produce goods that on average exceed the quality of what the process is capable of producing" expresses a basic element in the writings of
- Which of the following statements is not true?
- All of the following costs are likely to decrease as a result of better quality except
- Which of the following is not one of the major categories of costs associated with quality?
- The role of quality in limiting a firm's product liability is illustrated by
- Arnold Palmer Hospital uses which of the following quality management techniques?
- Which of the following statements regarding Arnold Palmer Hospital is false?
- According to the manufacturing-based definition of quality,
- Three broad categories of definitions of quality are
- "Making it right the first time" is
- "Quality is defined by the customer" is