Some market-oriented firms give employees expanded authority to solve customer problems on the spot. This is known as:

Some market-oriented firms give employees expanded authority to solve customer problems on the spot. This is known as:

Some market-oriented firms give employees expanded authority to solve customer problems on the spot. This is known as:


a. Training
b. Commissioning
c. Deregulation
d. Empowerment
e. Mediating



Answer: D