______ involves the employees of the firm who provide the service recovery and their behavior toward the customer.

______ involves the employees of the firm who provide the service recovery and their behavior toward the customer.

______ involves the employees of the firm who provide the service recovery and their behavior toward the customer.









a. Procedural justice
b. Legal justice
c. Interactional justice
d. Relational justice
e. Outcome justice












Answer: C