According to the manufacturing-based definition of quality,
1. a. quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost
2. b. quality depends on how well the product fits patterns of consumer preferences
3. c. even though quality cannot be defined, you know what it is
4. d. quality is the degree to which a specific product conforms to standards
5. e. quality lies in the eyes of the beholder
Answer: d
Managing Quality
- "Employees cannot produce goods that on average exceed the quality of what the process is capable of producing" expresses a basic element in the writings of
- Which of the following statements is not true?
- All of the following costs are likely to decrease as a result of better quality except
- Which of the following is not one of the major categories of costs associated with quality?
- The role of quality in limiting a firm's product liability is illustrated by
- Arnold Palmer Hospital uses which of the following quality management techniques?
- Which of the following statements regarding Arnold Palmer Hospital is false?
- Which of the following statements best describes the relationship between quality management and product strategy?
- Three broad categories of definitions of quality are
- "Making it right the first time" is
- "Quality is defined by the customer" is