All of the following have been identified as trends that will lead to the continuing growth of CRM EXCEPT:

All of the following have been identified as trends that will lead to the continuing growth of CRM EXCEPT:

All of the following have been identified as trends that will lead to the continuing growth of CRM EXCEPT:


a. Time Savings
b. Personalization
c. Loyalty Marketing
d. Technology
e. Product Differentiation


ANSWER: e